REFUND & CANCELLATION POLICY
Jhacasso – Style. Schedule. Shine.
Last Updated: 28-09-2026
1. Introduction
Welcome to Jhacasso. Jhacasso helps customers discover salons, explore beauty and wellness services, compare available options, and book appointments at participating salons.
This Refund & Cancellation Policy explains the conditions applicable to appointment cancellations, refunds, rescheduling, and payment-related queries made through Jhacasso.
Customers are encouraged to review this policy and any specific booking conditions displayed during the booking process before confirming an appointment or making a payment.
2. Scope of This Policy
This policy applies to appointments and payments made through Jhacasso, subject to the applicable booking conditions and payment method.
Certain services, offers, promotional discounts, or coupon codes may have additional terms. Any applicable restrictions or charges should be communicated to customers before they complete their booking or payment.
3. Customer Cancellation Policy
Customers who wish to cancel an appointment should use the cancellation option available through Jhacasso, where provided, or contact the relevant support channel.
Customers should cancel their appointment at least 2 hours before the scheduled appointment time to meet the standard cancellation window.
No cancellation fee will be charged for cancellations made under this policy.
Cancellation requests made less than 2 hours before the appointment may be subject to the applicable booking conditions. The treatment of such requests and any refund eligibility must follow the conditions communicated to the customer at the time of booking.
4. Refund Eligibility
Refund eligibility depends on the circumstances of the booking, payment status, service status, and applicable booking conditions.
Refund requests may arise in situations such as:
A customer cancels an appointment.
A salon cancels a confirmed appointment.
A salon is unable to provide the booked service.
A payment is completed but the booking is not confirmed.
A duplicate or incorrect payment is made.
A customer does not attend a scheduled appointment.
A customer raises a complaint regarding a service.
Each request will be handled according to the applicable rules and conditions disclosed to the customer.
A refund is not guaranteed for every cancellation or complaint. The specific eligibility criteria for customer cancellations, failed bookings, duplicate payments, and service-related complaints must follow Jhacasso's approved business rules.
5. Salon Cancellation or Service Unavailability
If a salon cancels a confirmed appointment or cannot provide the booked service, the customer will be eligible for a full refund of the prepaid booking amount.
The refund will be processed according to the applicable payment method and refund-processing procedure.
If an alternative appointment or rescheduling option is offered, the customer may review the available option before proceeding. Any alternative arrangement must be consistent with the applicable booking conditions.
6. Refund Request Process
Customers who wish to request a refund or report a payment issue should contact Jhacasso using the support contact details provided below.
To help process the request, customers should provide:
Full name and registered contact details.
Booking or appointment reference, where available.
Payment transaction reference, where available.
Reason for the refund request.
Relevant supporting information, where applicable.
Jhacasso may request additional information reasonably necessary to review the request.
Customers should not share passwords, one-time passwords (OTPs), or full payment-card credentials when contacting support.
7. Refund Approval and Processing Time
Refund requests will be reviewed according to the applicable booking and payment conditions.
Once a refund is approved, the refund will generally be processed within 5–7 business days.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider, bank, or financial institution.
The review timeline for deciding whether a refund request is approved is subject to Jhacasso's internal process.
[PLACEHOLDER: Confirm the target timeframe for reviewing refund requests before publishing.]
8. Platform Fees and Other Charges
Where a booking involves platform fees, payment-processing charges, taxes, or other additional charges, the refund treatment of those amounts will depend on the applicable fee conditions.
Some fees may be excluded from a refund if the exclusion was clearly disclosed to the customer before payment.
Any applicable non-refundable fee or deduction must be consistent with the terms presented during the booking or payment process and applicable legal requirements.
9. Offers, Discounts, and Coupon Codes
Appointments booked using promotional offers, discounts, or coupon codes may be subject to additional terms and conditions.
The treatment of a coupon or promotional benefit after a cancellation or refund will depend on the terms applicable to that offer.
Customers should review the relevant offer conditions before booking.
[PLACEHOLDER: Confirm whether a coupon or promotional benefit is restored, reissued, or forfeited after a cancellation or refund, where the offer terms do not already specify the outcome.]
10. Missed Appointments and No-Shows
Customers are expected to attend their appointments at the scheduled time.
If a customer does not attend a scheduled appointment without cancelling it in accordance with the applicable conditions, the booking will be treated as a no-show.
No refund will be provided for a missed appointment or no-show.
Customers who expect to arrive late or cannot attend are encouraged to contact the salon as soon as possible. Any rescheduling request remains subject to salon availability and the applicable booking conditions.
11. Rescheduling and Booking Changes
Customers who need to change an appointment should use the available booking options, where provided, or contact the relevant salon or Jhacasso support channel.
Rescheduling is subject to the salon's availability and confirmation of the revised appointment.
A rescheduled appointment is not confirmed until the change has been accepted through the applicable booking process.
Any additional conditions or charges relating to a booking change must be communicated to the customer before the change is confirmed.
12. Payment Errors and Disputes
If a customer believes that a payment was duplicated, incorrectly charged, or not reflected against a booking, the customer should contact Jhacasso with the relevant booking and transaction details.
Jhacasso will review the information provided and communicate the next steps.
Customers may also contact their payment provider or bank where appropriate.
The resolution of payment errors will depend on the transaction details, payment status, and applicable payment-provider procedures.
13. Contact Us
For questions or assistance relating to cancellations, refunds, appointments, or payments, customers may contact Jhacasso using the details below.
Email: info@jhacasso.com
Phone: +91 83082 77044
Address: Plot 309–310, Raja Rajeshwara Nagar, Kondapur, Hyderabad, Telangana, India.
When contacting support, customers should include their booking reference and relevant payment transaction details, where available.
14. Policy Updates
Jhacasso may update this policy when its services or approved business rules change.
The published policy should display the date of its latest update. Customers should review the applicable policy and booking conditions when making a new booking.
Any policy changes will be implemented subject to applicable legal requirements and the terms applicable to existing bookings.
15. Applicable Rights
Nothing in this policy is intended to exclude or restrict any rights that customers may have under applicable law.
Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
